RETURNS

We accept returns made within 14 days of delivery receipt subject to a £10 restock fee.

To be eligible for a refund, your pieces must be unused, unworn, and in the same condition as you received them, with the original tags, please re-pack with care. Pieces that do not meet our policy standard will not be accepted and will be sent back to you.

If you would prefer a store credit, please contact Customer Care before your return is with us to request this change.

If you do not meet the 14 day returns window, you will be sent an email containing a store credit to use online only. Store credits are also subject to a £10 restock fee. 

Please note, original shipping fees will not be credited back upon returns in which they apply to.

eskandar ltd. is not responsible for any returns lost in transit. To avoid this happening, please follow the instructions on your return confirmation email, along with the DHL pre-paid return label to send back your order. 

We do not currently offer exchanges. If would like to swap your pieces, please kindly place a new order and return your current piece for a refund. Contact Customer Care with your return confirmation # and new order #, to allow Customer Care to waive the £10 restock fee.

Please allow up to 7 working days after we receive your return for it to be processed. You will receive a confirmation email once your return is complete. Processing times for your refund will depend on your banking institution.

Please visit our Returns Portal HERE to start a return. You will need your order # and the email address used to place your order.

We accept returns made within 14 days of delivery receipt subject to a £10 restock fee.

To be eligible for a refund, your pieces must be unused, unworn, and in the same condition as you received them, with the original tags, please re-pack with care. Pieces that do not meet our policy standard will not be accepted and will be sent back to you.

If you would prefer a store credit, please contact Customer Care before your return is with us to request this change.

If you do not meet the 14 day returns window, you will be sent an email containing a store credit to use online only. Store credits are also subject to a £10 restock fee and are not valid In-store. 

Please note, original shipping fees, duties, local and import taxes will not be credited back upon returns in which they apply to.

eskandar ltd. is not responsible for any returns lost in transit. To avoid this happening, please follow the instructions on your return confirmation email, along with the DHL pre-paid return label to send back your order. 

Please allow up to 7 working days after we receive your return for it to be processed. You will receive a confirmation email once your return is complete. Processing times for your refund will depend on your banking institution.

Please visit our International Returns Portal HERE to start a return. You will need your order # and the email address used to place your order.